Claim Processing:

The distributor will work with the claimant to complete the claim information form. If the claim is within the warranty terms offered by KraGil Inc., the distributor will forward the completed form, along with any other relevant documentation to:

KraGil Inc
314 Hwy 35 N.
Osceola, WI 54020
Attn: Technical Service

KraGil Inc. Technical Service will evaluate the information provided by the distributor. Once a decision is reached, Trustor will communicate with the distributor. The distributor is responsible for communicating with the claimant. If an independent inspection is required, KraGil Inc. will arrange for the inspection.

Warranty Claim Form – Water-based Coatings
 
Application Classification:       _____Residential         ______Commercial
 
If classified as Commercial, please note warranty approval number: _______
 
 
CLAIMANT INFORMATION
 
Name: _____________________________           
 
Home Phone: ___________________________            Mobile Phone: ___________________________
 
FAX Number: ___________________________
 
Address: _______________________________________________________________________
 
City: __________________________________            State/Province: __________________________
 
Country: _______________________________            Postal Code: ___________________
 
E-mail Address: __________________________

CLAIM INFORMATION
 
Location of Warranty Claim (if other than Claimant Address):
 
Product involved (check all that apply):
__ Universal Sealer                            __ Universal Primer    
 
__ Starting Line Topcoat              __ TopLine Topcoat

__ Formula One Armor                       __ Formula One Shield           

__ Professional Primer                         __ Professional Shield    

__ Professional High Build Sealer        

__ Professional Adhesion Primer                     __ Professional Armor            

__ Professional Shield
 
Please indicate sheen of Shield/Topcoat applied:  __ Matte/Commercial     __ Satin       __ Gloss

Room(s) with warranty issue: ______________________________________________________         

Size (square feet): __________________________

Date coating was applied: ____________________   

What type of application? (Circle One) 

1-New Floor            2-ReSand and Coat            3-Screen and Re-Coat

Detailed Description of problem: __________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

___________________________________________ 

CONTRACTOR INFORMATION 

Retailer Name: _____________________________           
 
Phone: ___________________________            FAX Number: ___________________________ 
 
Address: _______________________________________________________________________
 
City: __________________________________            State/Province: __________________________ 
 
Country: _______________________________            Postal Code: ___________________
 
E-mail Address: ___________________________
  
ACE ID # of Contractor: ____________________
 
Contractor Name: _________________________
  
Date of Material Purchase: __________________
 
Product Purchased from: _________________________________________________________ 
 
Batch #(s) of product applied: ____________________________________________________
 
Substrate applied to: ________________________________________ (if wood, identify species)
  
Maintenance products used by the claimant: ________________________________
 
Other comments: _______________________________________________________________________

______________________________________________________________________________________

______________________________________________________________________________________

______________________________________________________________________________________

___________________________ 

Return Materials Authorization (RMA) Procedures:

Distributor must acquire an R.M.A. number prior to any shipment of return goods to KraGil Inc. 

KraGil Inc. may request a sample of the defective material prior to issuing a RMA number. 

Any returns without a valid RMA number noted on the shipment paperwork will be refused. 

All material returned to the factory for credit or replacement material must be packaged in 
original packaging, unopened and prepared adequately for shipment to avoid freight damage. 

KraGil Inc. will only provide credit or replace merchandise that is received in good condition.

It is the sole discretion of KraGil Inc. to determine if credit will be issued or replacement 
material sent. 

Credits to the distributor account will be issued based on the distributor purchase price at the time of the product purchase.

When requesting an RMA, please call KraGil Inc. Customer Service 612.605.1864 and have available the following information:

Product: _________________________________________
 
Batch #: __________________
 
Problem/defect: ______________________________________________________________________

____________________________________________________________________________________

________________
 
Return quantity: ____________